Privacy policy

  • 1. Who are we?

    This Privacy Policy outlines how we collect, use, and share information that, alone or combined with other data, pertains to you (referred to as "personal data") when you use our website www.custombrandedclothingcompany.com or otherwise provide us with your personal data. In accordance with applicable data protection and privacy laws, we qualify as the data controller regarding the processing of your personal data.

  • 2. Privacy Settings

    We collect and process your data on this site to better understand how it is used. We always seek your consent for this.

    We respect your right to privacy and strive to protect your personal data in accordance with applicable data protection laws, particularly the General Data Protection Regulation (GDPR).

    By using our website and sharing your personal data with us, you acknowledge that your personal data will be processed as described in this Privacy Policy. This Privacy Policy explains how we collect your personal data, how and for what purposes we use it, and to whom your personal data may be disclosed. Furthermore, this Privacy Policy provides important information about your rights concerning the processing of your personal data.

    Additionally, this Privacy Policy contains important information about your right to withdraw consent (‘opt-out’) from direct marketing (e.g., promotional email updates) at any time.

    Therefore, we encourage you to read this document carefully.

    From time to time, it may be necessary to modify this Privacy Policy. The most recent version is available on our website https://www.custombrandedclothing.com/privacy-policy. We recommend that you check this Privacy Policy regularly. If you have any questions or comments, please contact us using the contact details below.

  • 3. Whose Personal Data Do We Collect?

    We may collect information about you in the following ways:

    • Directly from you when you visit our website, including information you provide to us via contact forms on our website or when creating an online account on our website;
    • Directly from you when you contact us via email or otherwise communicate your personal data to us;
    • Indirectly, through our commercial partners if they have obtained your personal data from you and need to provide it to us to perform the services you have requested or to fulfill an agreement between us and them (e.g., when you are an employee of one of our distributors, customers, or suppliers), and via cookies used on our website (we invite you to read our Cookie Policy carefully in this regard).
  • 4. What Personal Data Do We Collect and For What Purposes Do We Use It?

    Personal Data
    Your identification and contact details (name, address, phone number, gender, language, email address, job title, or other contact details). If you are a sole trader or a one-person business, information about your business (business activity, types of end customers, number of employees, distribution channels, certifications, supported languages, ownership of a showroom or print facility, printing techniques used, type of personalization).

    Purposes and Legal Basis

    • For customer administration;
    • For supplier administration;
    • For managing and administrating staff and intermediaries;
    • To provide the services or products you or the company you work for has ordered;
    • For administering invoice payments and debt collection;
    • For occasional emails about important changes in business operations.

    This processing is based on (i) the necessity to perform a contract or to take pre-contractual measures (if we have such a contract or negotiations directly with you), or (ii) our legitimate interests to contact persons of our (pre-)contractual counterparts in performing normal contract management and accounting activities (if we have a contract or contract negotiations with the company you work for). Some data is also required for us to comply with legal (accounting) obligations.

    Personal Data
    Your identification and contact details (name, address, phone number, gender, language, job title, email address, or other contact details).

    Purposes and Legal Basis

    • For direct marketing purposes, both electronic (email and SMS) and non-electronic (phone calls, postal mailings);
    • To respond to informational or other inquiries or complaints you submit via any communication channel.

    For non-electronic direct marketing and for responding to your informational inquiries or complaints, this processing is based on our legitimate interests to promote our business and provide information about the products we sell through non-electronic means, and to engage in informational and complaint handling conversations.

    For electronic direct marketing to existing, active customers, this processing is based on our legitimate interests to inform our customer contacts about promotions or new developments regarding products similar to those you have already purchased from us. For electronic direct marketing to prospects, this processing is based on your free opt-in consent.

    Personal Data
    Your IP address.
    Your website preferences (such as language and country), stored via cookies on your device.
    The type and version of your internet browser, stored via cookies on your device.
    Your behavior on our website (such as the pages you clicked on), stored via cookies on your device.

    Purposes and Legal Basis

    • To ensure the technical operation of our website for all users;
    • To help us monitor the load on our servers and general website traffic;
    • To assist us in compiling statistics and using website analytics to improve our website;
    • To display advertisements on our website or to manage our advertisements on other websites (Google, LinkedIn, etc.).

    For essential, technical cookies, this processing is based on our legitimate interests to operate a technically functional website.

    Personal Data
    Your email address and password.
    Your identification and contact details (name, address, phone number, gender, language, email address, job title, or other contact details, and, if applicable, www.custombrandedclothing.com). If you are a sole trader or a one-person business, information about your business (business activity, types of end customers, number of employees, distribution channels, certifications, supported languages, ownership of a showroom or print facility, printing techniques used, type of personalization).

    Purposes and Legal Basis
    To create and manage your personal online account. This processing is based on the necessity to perform our contract with you when you decide to create an online account on our website.

    Additionally, all the personal data mentioned above may also be used, where necessary, for handling inquiries and complaints, and for managing our legal disputes. This is based on our legitimate interests to defend our legal rights both within and outside of judicial proceedings.

    You have the option to refuse the use of your personal data for electronic direct marketing purposes at the time we collect this data from you or at any time thereafter.

  • 5. With Whom Do We Share Your Personal Data?

    For the purposes mentioned above, we may share your personal data with third parties. The third parties to whom we may disclose your personal data include:

    • Our external suppliers, service providers, and partners who provide data processing services to us, or who process personal data for the purposes described in this Privacy Policy, or as notified to you when we collect your personal data. This may include communication with our partners who decorate or resell our clothing, transport and logistics providers, and other service providers we use in connection with the services they provide to us, including IT platform management support or support services, infrastructure or application services, credit rating, marketing, and data analysis;
    • Any relevant law enforcement agency, regulator, government authority, court, or other third parties where such disclosure is necessary (i) under applicable law, (ii) to exercise, establish or defend our rights, or (iii) to protect your vital interests or those of another person;
    • Our accountants, advisors, legal representatives, and similar agents in connection with advisory services they provide to us for legitimate business purposes and under a contractual prohibition on using personal data for other purposes;
    • Any potential buyer (and their agents and advisors) in connection with a proposed purchase, merger, or acquisition of any part of our business;
    • Any other person when you have provided your prior consent to the disclosure.

    We will ensure that, where relevant, contractual safeguards are implemented to protect your personal data when providing it to a third party. For example, we will enter into data processing agreements with relevant parties that impose restrictions on the use of your personal data and obligations regarding the protection and security of your personal data, and will only provide your personal data to recipients we trust.

    The parties to whom we may disclose your personal data may be located outside the European Economic Area (EEA), in countries that may offer a lower level of data protection than the country in which we are located. For example, this may be the case for some of our IT service providers or when your order requires us to rely on transport and logistics providers outside the EEA.

    In such cases, measures are taken to ensure adequate protection of your personal data in accordance with applicable data protection laws. Generally, we will enter into Standard Contractual Clauses (as approved by the European Commission) with the recipient of your personal data. You can contact us by sending an email or a letter to the contact details below if you would like to receive a copy of the Standard Contractual Clauses or review other adequate safeguards that have been implemented.

  • 6. How Long Do We Retain Your Personal Data?

    Your personal data will not be kept longer than necessary for the purposes for which we process it. Only when we are legally required or when it is necessary to defend our interests in legal proceedings (e.g., in case of a dispute), will we retain the personal data for longer periods.

  • 7. How Do We Protect Your Personal Data?

    We use appropriate technical and organizational measures to protect the personal data we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data. Specific measures we use may include data anonymization and encryption where appropriate (particularly when transferring your personal data or when the purposes of our processing can be achieved with anonymized personal data).

    Furthermore, we strive to keep your personal data accurate and up-to-date. In this regard, we kindly request that you inform us of any changes to your personal data (such as a change in your contact details).

  • 8. What Are Your Rights and How Can You Exercise Them?

    Right to Information and Access to Your Personal Data
    You can request more information about our processing activities and your personal data that we hold, as well as a copy of it at any time.

    Right to Rectify Incorrect or Incomplete Personal Data
    You have the right to request that we correct or complete your incorrect or incomplete personal data without undue delay.

    Right to Erasure of Your Personal Data (‘Right to Be Forgotten’)
    You can request that we erase your personal data or a portion of your personal data in the following situations:

    • When the processing is no longer necessary for the purposes for which they were collected or otherwise processed;
    • When the processing is based on your consent and you have decided to withdraw that consent;
    • When you object to the processing of your personal data within the limits of exercising your right to object;
    • In the case that we unlawfully processed your personal data; or
    • When your personal data needs to be erased to comply with a legal obligation imposed on us.

    Please note that we may refuse to erase your personal data: (i) if justified by the exercise of the right to freedom of expression and information; (ii) for compliance with a legal obligation; or (iii) for the establishment, exercise, or defense of legal claims.

    Right to Restrict Processing
    You can request that we permanently or temporarily restrict the processing of your personal data in the following situations:

    • When you have contested the accuracy of your personal data, for a period enabling us to verify the accuracy thereof;
    • In the case that we unlawfully processed your personal data and you request the restriction of the use of your data instead of the erasure of your data;
    • When we no longer need the personal data for the purposes of the processing, but you require them for the establishment, exercise, or defense of legal claims; or
    • Pending verification of whether our legitimate grounds override yours within the framework of an objection.

    Right to Object to the Processing of Your Personal Data (Free of Charge)
    When we process your personal data based on our 'legitimate interests', you can object to the processing of your personal data, provided that you provide grounds related to your particular situation. We will then no longer process your personal data unless we have compelling legitimate grounds to do so, or where such processing is necessary for the establishment, exercise, or defense of legal claims. When we process your personal data based on our legitimate interests for direct marketing purposes or based on Article 1 of the Royal Decree of April 4, 2003, you can object to this processing at any time without any justification. You also have the right not to be subjected to profiling for direct marketing purposes.

    Right to Data Portability
    In some cases, you have the right to receive all your personal data in a structured, commonly used, and machine-readable format, and the right to transfer those data to another controller. This right applies:

    • In the case that the processing is based on consent or the necessity for the performance of a contract; and
    • In the case that the processing is carried out by automated means.

    Finally, you have the right to lodge a complaint with the Data Protection Authority regarding our processing of your personal data.

  • 9. Contact

    If you have any questions, comments, requests, or complaints regarding this Privacy Policy or our processing of your personal data, please do not hesitate to contact us by sending an email to info@custombrandedclothingcompany.com.